FAQ

How do I log into my new Quixli WordPress site?

After you successfully signup for a new account, you will be mailed a Welcome Letter.  The Welcome Letter contains a link to your new site, as well as your username.  Use the password you chose on the signup form for logging into your site.  If you forget your password, you can request a new one by clicking on the “Lost Your Password” link at the login page for your new WordPress site.

How many sites can I have on my account?

Each account holder may have multiple sites/subscriptions under their account, however each site is billed as a separate subscription fee. The good news is that each subscription after the first one is an automatic 30% off the normal plan price. So if under your account you have subscriptions for 3 WordPress sites your billing would look like:

$35 + $24.50 + 24.50 [30% off $35 = $24.50] for a total monthly fee of $84.

The bad news: Each site under the account shares billing and account information. So this is not ideal if you are setting up a site under your account for clients or other people as they will have access to your account data. If setting up sites for clients you should create new accounts for each client or have the client signup and forward you the Welcome Letter so you can build the site for them.

How do I FTP files into my site?

First please login to your Quixli website and at the top of the site click the button “Managed Hosting Panel”. Then click the button “Upgrades”. Purchase the $5 FTP activation for your site. This is a 1x activation fee to turn on FTP for use on your site. You will be sent an email receipt to your account email on file with the instructions to connect to your File system.

How do I migrate my existing WordPress site to your service?

Method 1:

On your existing WordPress SIte; Under Tools > Export export your site content to file. Also take note of your theme and plugins.
On your new WordPress site: Under Tools > Import, import the file you saved from the step above, be sure to select the “grab images” checkbox. Finally search for and install your Plugins (Under Plugins Add New) and configure them. Finally search for and install your theme and make any customizations needed. Configure your Widgets as needed.

Method 2:

On your existing WordPress SIte; Under Tools > Export export your site content to file. Also take note of your theme and plugins.  On your New WordPress site: Under Tools > Import, import the file you saved from the step above, be sure to select the “grab images” checkbox.  Using FTP Download your wp-content folder from your old host, and Upload (using FTP available as a PowerUp) the folder to our service [/httpdocs/wp-content].  Activate your Themes and Plugins.  Configure your Widgets as needed.

Method 3:

Hire a professional to help, We recommend http://9seeds.com

 

How do I upload a theme purchased/downloaded I already own?

You have two options:

1. Under Appearance > Themes > Install Themes, there is a small “Upload theme” link where you may upload the theme.zip file.

2. Purchase the $5 FTP upgrade (Click “Managed Hosting Panel” at the top of your site then “Upgrades”) and follow the directions in the reciept email for connecting to the server. Then upload the uncompressed theme folder (unzip the theme.zip) and place into the /httpdocs/wp-content/themes directory.

Your theme will now be available for activation.  Option #2 is a little easier as sometimes people forget to upload just the theme folder.zip in option #1 and end up with /httpdocs/wp-content/themes/mytheme/mytheme/

My Blog is not loading, it’s just a “whitescreen”. Help!

Sometimes upgrading (or not upgrading) WordPress, a plugin, activating a theme, or changing the url settings of your WordPress website will cause a “whitescreen”. What is happening is that there is an error in a plugin or theme that is preventing the page from loading. Error reporting is turned off for security so it is hard to diagnose exactly what the problem is.

Whitescreen’s usually happen when activating a new plugin, or theme. Or if you are editing a themefile and save it with a simple syntax error (like a missing semicolon)

Fear Not! The Whitescreen is easily fixed. Our hosting partner, Page.ly, has a self service White Screen Eliminator tool (right side of page) that will deactivate your current plugins and themes so that you may log back in and delete a bad plugin, or fix the error in your theme file. Nothing is deleted, just de-activated.

1. Use the WhiteScreen Eliminator to de-activated your current theme and plugins
2. Login to your website and upgrade any themes or plugins
3. Re-Activate your theme
4. Re-Activate plugins as needed

If you website whitescreens again at step 3 or 4, you unfortunately have found the problem. Start at step 1 again and avoid using that theme/plugin again.

How do I switch a domain name on an existing site?

You may change a domain name on an existing account at anytime by logging into your website and clicking Hosting Panel > Domain Services then click the Rename Domain button. You must verify that the domain you are switching too is pointing to our service already. Notice: All Email and email accounts for the OLD domain will be deleted/removed.

Q: How do I cancel my Quixli service?

A: Login to your website and at the top of the screen click “Managed Hosting Panel” you will then see a “Cancel My Service” button under the “Account Details” tab.  Please also take a moment to tell us why you are canceling and any suggestions for us to improve our service.  If you cannot login to your Quixli website (may have already changed nameservers) please contact support. Your site will be deactivated in 2 or 3 days; please use this time to export your site content.